Privacy Policy

Privacy Policy

Last updated: October 26, 2026

New Genesis Center (“we,” “our,” “us”) respects your privacy. This policy explains what information we collect through our website, ngchealthcare.com, and through the other channels and platforms you may use to contact us, how we use it, and the choices you have.

Information we collect

When you use our website, submit a form, or contact us through any other channel or platform, we may collect:

• Contact information you provide — name, email address, cell phone number, date of birth, and how you heard about us
• Information about your interests and needs that you share in a form or message, including file uploads you choose to send us
• Information you send us by mail — letters, forms, and documents you choose to mail to our office
• Information you share with us through any channel or platform, including email, phone, text messages, and social media messages
• Website usage information collected automatically, such as pages visited, device and browser type, and general location, through cookies and similar tools

Information you provide to us is recorded and stored securely in our patient portal and administrative systems.

How we use your information

We use the information you provide to:

• Respond to your inquiry and follow up with you about scheduling
• Provide the services, programs, and products you request
• Send you information about New Genesis Center — including services, programs, events, and products we believe are relevant to you — through any communication channel or platform, including but not limited to email, phone, text message, mail, and social media (for example, inviting you to join our Facebook group or to follow our social media pages). The channels and platforms we use are not limited to this list and may change as new ones become available
• Improve our website, services, and patient experience
• Meet legal and safety obligations

Sending us documents and records

If you need to send us documents or records for your patient file, please use one of these secure channels:

• Patient portal: upload documents through your Practice Better patient portal. Portal accounts are assigned by our practice — contact our care team if you need one.
• Fax: fax documents to us at 229.540.9800.
• Email: send records you would like kept in your patient file to records@ngchealthcare.com.
• Mail: mail documents to New Genesis Center, 814 Gordon Avenue, Thomasville, GA 31792, Attention: Patient Records Department.

Please do not send sensitive documents through the website contact form.

Text messaging

If you provide your cell phone number, you agree that New Genesis Center may contact you by call and text message about your inquiry, your appointments, and — unless you opt out — our services, programs, and products. Message frequency varies. Message and data rates may apply. Reply STOP to any text to opt out, or HELP for help. Consent to receive marketing texts is not a condition of receiving care or purchasing anything.

We never sell your information

We do not sell, rent, or trade your personal information to anyone. We share information only with the consultants who work directly with our organization — they are bound by non-disclosure agreements and represent New Genesis Center as team members — and only the information they need to perform their work for us (for example, scheduling, email, text messaging, and payment platforms). We may disclose information when required by law.

Your choices

• Marketing emails: click “unsubscribe” in any marketing email, or send a request to be removed from marketing communications to marketing@ngchealthcare.com.
• Texts: reply STOP at any time.
• Calls or mail: contact us and ask to be removed.
• You may also ask us what information we hold about you, ask us to correct it, or ask us to delete it, by contacting us at hello@ngchealthcare.com.

Security

We maintain administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, use, disclosure, alteration, and destruction. These safeguards include limiting access to personal information to authorized team members who need it to perform their duties, transmitting information submitted through our website over encrypted connections (SSL/TLS), and storing information on systems that follow industry-standard security practices. We review and update these safeguards periodically. No method of transmission over the internet, or method of electronic storage, is completely secure, and we cannot guarantee the absolute security of your information. If a breach of security results in unauthorized access to your personal information, we will notify you and any regulatory authorities as required by applicable law. Please do not send urgent medical information or highly sensitive documents through our website forms. To send documents or records securely, use your patient portal, fax us at 229.540.9800, or email records@ngchealthcare.com. If you have a medical emergency or an urgent medical need, call 911 or go to your nearest urgent care or emergency room. New Genesis Center provides medical services by appointment only — we are not an urgent care provider.

Children

Our website is not directed to children under 13, and we do not knowingly collect information from children under 13 through the website.

Changes to this policy

We may update this policy from time to time. The current version will always be posted on this page with its “last updated” date.

Contact us

New Genesis Center

814 Gordon Avenue, Thomasville, GA 31792

hello@ngchealthcare.com · 229.231.5336 · Text 229.349.6590